Support & Contact
Thank you for using Walk With Dogs.
For questions about using the app, technical issues, Premium features, or other support inquiries, please contact us at the email address below.
Contact
When contacting us, please include the following information when possible:
- Your device model
- OS version
- Walk With Dogs app version
- A description of the issue
- The steps that led to the issue
Please do not send passwords or other personal information that is not necessary for your inquiry.
Frequently Asked Questions
■ My step count is not being updated.
Walk With Dogs requires access to Motion & Fitness data to record your steps.
If your step count is not displayed, please check the step access permission in the app settings or your device settings.
■ I purchased Premium, but Premium features are not available.
Please check your internet connection, close the app, and open it again.
If the issue continues, try “Restore Purchases” in the app.
If Premium features are still unavailable, please contact us using the email address above.
■ What does “Restore Purchases” do?
Restore Purchases checks for a previous Premium purchase so that eligible Premium features can be made available again after reinstalling the app or changing devices.
■ I cannot set a photo for My Card.
Please check whether Walk With Dogs has permission to access your photo library.
If access has not been granted, enable photo access for Walk With Dogs in your device settings.
■ The app is not working correctly.
Close the app and open it again.
If the issue continues, try restarting your device and make sure you are using the latest version of the app.
If the problem persists, please contact us using the email address above.
About Using Walk With Dogs
Walk With Dogs is a step-counting app designed to make everyday walking more enjoyable.
Some features may not function correctly depending on your device, OS, permission settings, or network conditions.
Some data stored locally on your device may not be retained if you change devices or delete the app.
Related Information
Last updated: August 2026